Cancellation Policy
If you wish to cancel your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel your order.
However, this does not apply to certain items, which we have made, personalized or customized specifically for you.Β
For international orders, refunds will be processed once the returned item has been received at our facility and verified to be in good condition. Please note that shipping and return costs will be deducted from the refund amount. Delivery charges for international shipments are non-refundable.
Refunds cannot be given if the fault is as a result of misuse.
Refund Policy
As soon as your return is processed and approved, you will be refunded to the payment option you specified when purchasing. It may take up to 5 business days for our warehouse to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.Returns within the UAE are free of charge. However, the original delivery fee will be deducted from the refund amount.
Personalized items are non-refundable. Refunds or replacements will only be issued in the event of a typographical error made on our part.
If you have not received a confirmation email regarding your return, we recommend that you trace the return label on the couriers website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account.You will receive a refund of all applicable taxes and duties when returning your purchase, although, the local customs fee is non-refundable.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.Β
