What are your delivery times and fees?
My Little Thieves insures each purchase during the time it is in transit until it is delivered to you.
For Personalised items, allow 3-5 days for delivery.
If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept that evidence of a signature by the individual in question (or at that delivery address) is evidence of delivery and fulfillment by My Little Thieves and the transfer of responsibility in the same way.
Kindly refer to our shipping policy for more details.
Taxes and Duties
Taxes and duties are calculated according to your shipping destination. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
The total you pay when placing your order includes all duties and tax owed to Customs. Please note, you will not be charged any further costs when your delivery arrives.
When will my order be sent?
We strive for all orders to ship within the next day within the UAE, 3-4 business days internationally ,but we do ask customers to allow up to 7 working days for delivery.
Please see our checkout page for shipping options and delivery times to your country.
Can I change my shipping address?
If you want to change your shipping address, contact our customer service as soon as possible. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we cannot guarantee we can make the change.
What if I have not received my order?
If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day you have placed your order.
What happens if my order is delayed?
In case of any delay, you will be entitled to cancel the purchase if you are not satisfied with the new delivery time. If you want to cancel your purchase due to delayed delivery and receive a refund, the money will be returned to the payment method you specified when you made your order.
Has my order been placed?
We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent when the transaction must be reviewed and approved by your payment provider.
As soon as we have dispatched your order, you will receive an email from us confirming the details of your purchase and the delivery method you have chosen. Your dispatch confirmation will also contain details of how to track the progress of your delivery. You can also log in at any time to see the status of your order.
If you are unsure that your order has been placed, there are different ways to check this:
- When the order was placed, you should have arrived on a page titled "Your order".
- An order confirmation must be sent to your specified email address. Make sure that this email has not ended up in your spam.
You can see your order under "My Page" by clicking here you will be redirected to "My Page".
Can I order by phone or email?
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.
Can I add a product to an order?
It is not possible to add or remove items in an existing order. However, you can place another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.
Can I cancel my order?
If you wish to cancel your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.
I can't order or find a product - What does this mean?
With us, you can only order goods that are in stock, so we can keep our fast delivery times. If you try to buy more items than what we have in stock, it will not go through. The system then automatically revert to the number in stock at the moment.
What if i have received a damaged item?
If you receive an item that is damaged, please contact customer service immediately.
What if I received the wrong item?
If the item you received is not what you originally ordered, please contact customer services quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on the next steps. We will rectify immediately and make sure the correct product arrives within 72 hours of you getting in contact.
Can I provide you with a specific gift message?
Yes, during purchase on the basket page you will have 2 boxes,This is a gift that should be ticked, and a box(additional instructions) available for you to write your own personal message to be sent with the gift. This will be placed on the gift card, which arrives with the parcel for the recipient to see when delivered.
Is it safe to use my credit card online at My Little Thieves?
Shop in all confidence at Mylittlethieves.com thanks to a maximal guarantee of online safety. Mylittlethieves.com is fully engaged in offering clients a safe shopping experience. Your credit card data is transmitted to our server in an encrypted SSL code (Secure Socket Layer) via Stripe. My Little Thieves cannot see credit card information, and Stripe does not store these numbers on its server. No single person has access to this information, whether digitally, printed or otherwise.
What payment methods does My Little Thieves accept?
We accept the following credit and debit cards : Visa, MasterCard, American Express, Samsung Pay, Apple Pay.
I am unable to finalize and pay for my order?
If you are trying to place an order but your payment is being refused, please contact your bank or financial institution.
My Little Thieves does not reserve the right to refuse a payment.
Please note: For certain orders My Little Thieves uses 3D Authentication.
In these cases, an SMS message containing a unique code will be sent to your mobile phone. Please enter the code you receive on the payment page to finalize your order.
AUTHENTICITY / WARRANTY
My Little Thieves only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis.
I cannot log in to my account, why?
First, make sure you use the correct email address. If you still cannot log in, it's easiest to set up a new password on the "Forgot password?" Page. There you fill in your email address and get an email with a link. The link will help to create a new password to log in with.
If you still cannot log in please contact our customer service and we will assist you. Should the above options not fix the issue please, if possible, take a screenshot of what it looks like when the problem occurs and contact our customer service through our web form on the customer service page.